Senior Specialist, Gov. Service Standardization
Customer Experience | Government Services | Grade 3
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
Applying
Critical Thinking and Data-Driven Decision Making
Applying
Facilitates Collaboration and Influence
Applying
Learning Agility
Applying
Digital Savviness
Applying
Results-Driven Outcomes
Applying
Public Service Excellence
Applying
Leading Change
Applying
Technical Competencies
Proficiency Levels
Service Quality and Standards
Advanced
Data Analytics and Visualization
Intermediate
Data Strategy and Design
Intermediate
Potential Movements
Customer Experience
Government Services
2
9 Lateral Movements
3
10 Lateral Movements
Key Accountabilities
- Support in the development of the service policies to outline the service measurement requirements for Abu Dhabi Government entities.
- Analyze the service delivery standards as well quality metrics and key performance indicators for all the government channels.
- Assess service-related policies and government initiatives to ensure the service standards are adhered and the service performance is improving.
- Maintain and update the service policies to ensure the performance is improving across all government entities.
- Research on new innovative service technologies and provide recommendation on appropriate technology to shape customer behavior and foster service agility.
Preferred Experience And Exposure
- Proven experience in working with the large organization.
- Experience in maintaining quality and standards for the government services.
- Experience in supporting the development of the policies in the government entities is preferred.
- Experience in participating in the government initiatives.