Manager, Correspondence
Corporate Enablement | Facilities & Operations Management | Grade 2
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
LEADING
Critical Thinking and Data-Driven Decision Making
LEADING
Facilitates Collaboration and Influence
LEADING
Learning Agility
LEADING
Digital Savviness
LEADING
Results-Driven Outcomes
LEADING
Public Service Excellence
LEADING
Leading Change
LEADING
Technical Competencies
Proficiency Levels
Filing and Dispatch
Advanced
Organization Requirements Analysis
Advanced
Service Delivery Follow-up
Expert
Correspondence Management
Expert
Potential Movements
Corporate Enablement
Facilities & Operations Management
1
2
4 Lateral Movements
Key Accountabilities
- Oversee that the requested correspondence is prepared and distributed according to protocols and requirements
- Receive and review correspondence from various government entities, assign entity requests within the pipeline, and coordinate with operational team in ADEO sectors for follow up and reporting
- Track and close off actioned items, and ensure all pending items are justified and expedited
- Create intelligent reporting for leadership to provide a view of the current pipeline of the entity requests, follow up and track ad-hoc requests that are important to the leaders
- Perform intelligent report and business intelligence analytics and ad-hoc request follow up to ensure they are responded to within the defined service level agreement
- Develop correspondence protocols and guidelines to ensure effective capturing and keeping records of communications.
Preferred Experience And Exposure
- Experience in managing correspondence of varying levels, across government entities.
- Experience with senior level engagements / stakeholder management both internally and with government entities