Specialist
Customer Experience | Government Services | Grade 4
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
Applying
Critical Thinking and Data-Driven Decision Making
Applying
Facilitates Collaboration and Influence
Applying
Learning Agility
Applying
Digital Savviness
Applying
Results-Driven Outcomes
Applying
Public Service Excellence
Applying
Leading Change
Applying
Technical Competencies
Proficiency Levels
Integrated Service Policy and Planning
Intermediate
Design Thinking Practice
Intermediate
Digital and Organization Transformation
Intermediate
Service Quality and Standards
Intermediate
Experience Design and Innovation
Intermediate
Potential Movements
Customer Experience
Government Services
3
10 Lateral Movements
10 Lateral Movements
10 Lateral Movements
4
9 Lateral Movements
Key Accountabilities
- Support the development of government service enablement frameworks to drive innovation to drive improvements.
- Assist in analyzing the service across government entities and identifying the critical gaps to develop recommendations and improving the services.
- Conduct research to study the behavioral insights and voice of the customer and drive data driven measures to provide seamless service to the customers.
- Support in the design and development of the service and its guidelines to enable outline the standard of excellence.
- Maintain and update best practices and learnings to drive the adoption of best-in-class government services.
Preferred Experience And Exposure
- Experience in working with a large-scale industry is preferred.
- Experience in developing innovative service models and initiatives is an advantage.
- Understanding of service technology and innovation is an advantage.
- Exposure to Public sector is an advantage.