Senior Specialist, Customer Insights
Customer Experience | Government Services | Grade 3
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
Applying
Critical Thinking and Data-Driven Decision Making
Applying
Facilitates Collaboration and Influence
Applying
Learning Agility
Applying
Digital Savviness
Applying
Results-Driven Outcomes
Applying
Public Service Excellence
Applying
Leading Change
Applying
Technical Competencies
Proficiency Levels
Application Development and Integration
Intermediate
Social Research and Insights
Advanced
Behavioral Economics
Intermediate
Nudge Theory Application
Intermediate
Data Analytics and Visualization
Intermediate
Potential Movements
Customer Experience
Government Services
2
9 Lateral Movements
3
10 Lateral Movements
Key Accountabilities
- Support the development of the customer case studies to understand the customer insights and the trends in their behavior.
- Assess in development of the dashboards and data visualization tools to make a data-based decision and drive the adoption of data-based decision making and customer analytics.
- Analyze the current services and work in collaboration with the data and decision insights to drive data integration to support the development of new services to meet the end user requirements.
- Support the management in the development of the behavioral nudges to motivate the desired behaviors.
- Research on new and scalable services to meet the end user needs.
Preferred Experience And Exposure
- Proven experience working with the large-scale organization.
- Experience working with data visualization tools and dashboards would an advantage.
- Prior experience in supporting the development of the customer studies.
- Experience working with the stakeholder, SME’s and vendors is required.